LOOKING FOR ASSISTANCE

The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
- Looking for Assistance
- Emergency Contact Information
- Ruidoso Evacuation Assistance
- Field Offices
- Apply For Benefits
- Health Coverage
- Food Assistance
- Income Support
- Child Support Overview
- NM Child Support Online Portal
- Custodial Parents
- Non-Custodial Parents Overview
- Employers Overview
- Applications for Child Support Services and Information
- Fresh Start Arrears Management Program
- Step Up Program
- Bench Warrant Program
- Contact Us & Events
- Enforcement Remedies
- Child Support Field Offices
- Requesting a Modification
- Developmental Disabilities Supports Division
- Office of Constituent Support
- Councils and Committees
- Individual Safety and Advocacy
- Pre-Service Intake Bureau
- Waiver Programs and Services
- Developmental Disabilities Waiver
- Mi Via Self-Directed Waiver
- Medically Fragile Waiver
- Supports Waiver
- Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IID)
- Autism
- Behavioral Support Services
- Clinical Services
- Community Inclusion
- Enabling Technology
- Pre-Admission Screening and Resident Review
- Provider Selection
- State General Funded Services
- Provider Enrollment & Relations
- Regional Offices
- Training & Knowledge Management
- Director’s Office
- Division of Health Improvement
- Abuse, Neglect & Exploitation
- Caregivers Criminal History Screening Program
- Certified Nurse Aide Registry
- Home and Community-Based Medicaid Waiver Programs
- Incident Management Bureau
- Informal Reconsideration of Findings
- Quality Management Bureau
- Division of Health Improvement Director’s Office
- Health Facility Licensing and Certification
- Program Operations Bureau
- Clinical Laboratory Improvement Act
- Federal Certification for a Health Facility
- Health Facility Dispute Resolution Process
- Health Facility Provider Search
- Health Facility Regulations
- Health Facility Licensing and Certification
- Certified Nurse Aide Registry
- Program Operations Bureau – Publications
- Program Operations Bureau – Resources
- District Operations Bureau
- License Oversight Bureau
- Program Operations Bureau
- Build Your Future Overview
- Report Fraud
- Public Charge Rule
- COVID-19 Response
- SUN Bucks
- New Mexico Economic Relief Payment 2023
- Contact HCA
2019 IQR Reports & Documents
The schedule for the 2019 IQR can be found below. Documents, such as the review guides and updated protocols will be posted as they are finalized.
Training: June 25-27, 2019
Review #1: Metro Region Round 1 (Completed)
- On-Site: July 15, 2019 and August 5, 2019
- Team Meetings: September 18 & 19, 2019
Review #2: Southeast Region (Completed)
- On-Site: September 9-10, 2019 and September 30 – October 1, 2019
- Team Meetings: November 20, 2019
Review #3: Metro Region Round 2 (Completed)
- On-Site: October 28, 2019 and November 18, 2019
- Team Meetings: January 15 & 16, 2020
Review #4: Southwest Region (Completed)
- On-Site: December 16 – 17, 2019 and January 27-28, 2020
- Team Meetings: March 11, 2020
Review #5: Metro Region Round 3 (Completed)
- On-Site: February 24, 2020 and March 16, 2020
- Team Meetings: April 29 & 30, 2020
Review #6: Northwest Region (Completed)
- On-Site: April 13 – 14, 2020 and May 4 – 5, 2020
- Team Meetings: June 17 & 18, 2020
Review #7: Northeast Region (Completed)
- On-Site: June 1 – 2, 2020 and June 22 – 23, 2020
- Team Meetings: August 5, 2020
2019 IQR Reports & Documents
- 2019 Statewide PowerPoint Report
- 2019 Statewide Data Report
- 2019 Metro 1 PowerPoint Report
- 2019 Metro 1 Data Report
- 2019 Southeast PowerPoint Report
- 2019 Southeast Region Data Report
- 2019 Metro 2 PowerPoint Report
- 2019 Metro 1 & 2 Data Report
- 2019 Southwest PowerPoint Report
- 2019 Southwest Region Data Report
- 2019 Metro 3 PowerPoint Report
- 2019 Metro Aggregate PowerPoint Report
- 2019 Metro Aggregate Provider Data Report
- 2019 Northwest Region Data Report
- 2019 Northwest Region PowerPoint Report
- 2019 Northeast Region PowerPoint Report
- 2019 Northeast Region Data Report
2019 IQR Protocol Sections
- 2019 Protocol Section 1: Information Gathering
- 2019 Protocol Section 2: Nurse/Therapy/BSC Interviews
- 2019 Protocol Section 3: Case Management
- 2019 Protocol Section 4: Employment/Day
- 2019 Protocol Section 5: Residential
- 2019 Protocol Section 6: Individual & Guardian Interviews
- 2019 Protocol Section 7: Overall Scoring