LOOKING FOR ASSISTANCE

The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Contact HCA

Consolidated Customer Service Center

The Health Care Authority (HCA) announces the launch of a new and innovative Consolidated Customer Service Center (CCSC), the first of many technology and process improvements planned as part of New Mexico’s Health and Human Services 2020 (HHS 2020) initiative. HHS 2020 is a coordinated plan across HCA and its sister health and human services state agencies to leverage technology and streamline the way we do business to improve the overall customer experience.

Beginning August 31, 2020, the CCSC will provide customer service support for all HCA programs and services, including the Behavioral Health Services Division (BHSD), Income Support Division (ISD), Medical Assistance Division (MAD), Child Support Services Division (CSSD), Office of Fair Hearings (OFH), and Office of Inspector General (OIG).

Clients and customers:

Call 1-800-283-4465 to use the automated service for some tasks at any time or to speak with an agent Monday–Friday, 7 a.m.–6:30 p.m.
Now have an option for online chat and can use the automated service for some tasks 24 hours a day/7 days a week.
Send an email at any time and receive assistance Monday–Friday, 7 a.m.–6:30 p.m.
You can text the CCSC at 601-401-4995 for general information. 24 hours a day/7 days a week (Standard messaging rates may apply.)
Constituent Services: (505) 709-5788 ISD.ConstituentServ@hsd.nm.gov

Providers: