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Reporting in Home and Community-Based Medicaid Waiver Programs

To make a report for any suspected abuse, neglect, or exploitation of adults 18 or older, including those enrolled in the Home and Community Based Medicaid Waiver programs including the Developmental Disabilities Waiver (DDW) MiVia Waiver Medically Fragile Waiver, and Supports Waiver providers must report any suspected abuse, neglect, or exploitation using the following number or electronic online system:

Call the Adult Abuse, Neglect and Exploitation Hotline at 866-654-3219.
OR
File a report online

Reporting in Health Facilities

Consumers, Family Members, General Public

Call the Health Facility Complaints Hotline at 1-800-752-8649
OR complete and submit the

Health Facility Consumer Complaint Form 
Send completed form via mail to:

DHI Complaints Unit, PO Box H, Santa Fe, NM 87504.
OR
You may fax it to 888-576-0012
or Email to: Incident.Management@hca.nm.gov

Health Facilities

1. File a report online via the Health Facility Reporting System
   • Instructions on filing a report
2. Follow up
   Per the reporting regulations under NMAC 8.370.9, all licensed health care facilities shall conduct a complete investigation and report the actions taken and conclusions reached by the facility within five (5) days of discovery of the incident.

All health facilities must complete and submit a written Health Facility Complaint Investigation Five Day Follow-up Report Form to DHI Complaints Unit within 5 days from the date of the incident or the date of discovering the incident.

The brief narrative must include: a brief summary of the event, the conclusion of the event and what corrective actions were taken.

The 5 day follow up report can be sent:
Via by mail to DHI Complaints Unit, PO Box H, Santa Fe, NM 87504.
OR
You may fax it to 888-576-0012