LOOKING FOR ASSISTANCE

The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
- Looking for Assistance
- Emergency Contact Information
- Ruidoso Evacuation Assistance
- Field Offices
- Apply For Benefits
- Health Coverage
- Food Assistance
- Income Support
- Child Support Overview
- NM Child Support Online Portal
- Custodial Parents
- Non-Custodial Parents Overview
- Employers Overview
- Applications for Child Support Services and Information
- Fresh Start Arrears Management Program
- Step Up Program
- Bench Warrant Program
- Contact Us & Events
- Enforcement Remedies
- Child Support Field Offices
- Requesting a Modification
- Developmental Disabilities Supports Division
- Office of Constituent Support
- Councils and Committees
- Individual Safety and Advocacy
- Pre-Service Intake Bureau
- Waiver Programs and Services
- Developmental Disabilities Waiver
- Mi Via Self-Directed Waiver
- Medically Fragile Waiver
- Supports Waiver
- Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IID)
- Autism
- Behavioral Support Services
- Clinical Services
- Community Inclusion
- Enabling Technology
- Pre-Admission Screening and Resident Review
- Provider Selection
- State General Funded Services
- Provider Enrollment & Relations
- Regional Offices
- Training & Knowledge Management
- Director’s Office
- Division of Health Improvement
- Abuse, Neglect & Exploitation
- Caregivers Criminal History Screening Program
- Certified Nurse Aide Registry
- Home and Community-Based Medicaid Waiver Programs
- Incident Management Bureau
- Informal Reconsideration of Findings
- Quality Management Bureau
- Division of Health Improvement Director’s Office
- Health Facility Licensing and Certification
- Program Operations Bureau
- Clinical Laboratory Improvement Act
- Federal Certification for a Health Facility
- Health Facility Dispute Resolution Process
- Health Facility Provider Search
- Health Facility Regulations
- Health Facility Licensing and Certification
- Certified Nurse Aide Registry
- Program Operations Bureau – Publications
- Program Operations Bureau – Resources
- District Operations Bureau
- License Oversight Bureau
- Program Operations Bureau
- Build Your Future Overview
- Report Fraud
- Public Charge Rule
- COVID-19 Response
- SUN Bucks
- New Mexico Economic Relief Payment 2023
- Contact HCA
Abuse, Neglect & Exploitation
The Division of Health Improvement (DHI) provides oversight for home and community-based Medicaid waiver programs and health facility licensing. DHI routinely conducts investigations into allegations of Abuse, Neglect & Exploitation (ANE) and complaints about health facilities. Please continue reading to determine the proper reporting mechanism for each particular situation. The first step is to identify which program you should report the incident to.
Visit our Report Abuse, Neglect & Exploitation Reporting Neglect, Abuse, Exploitation Page, to make a report.
Other Types of Abuse
If you suspect that a child is being abused, neglected, or exploited, contact:
Children, Youth and Families
1-800-797-3260.
Quick Links
Community Programs
- Incident Management Bureau Annual Report SFY22
- Incident Management Bureau Annual Report SFY21
- Incident Management Bureau Annual Report SFY17
- Incident Management Bureau Annual Report SFY16
- Incident Management Bureau Annual Report SFY15
- Community Program ANE Reporting Guide (Abuso, Negligencia y Explotación Información Guía)
- Community Program ANE Reporting Form
- Immediate Action Safety Plan
- Abuse, Neglect & Exploitation Reporting Poster for Community Programs
- NMAC 7.1.14 — ANE and death reporting, training, and related requirements for community providers.
Community Provider Survey Report of Findings
- Living Care Arrangements, Community Inclusion (Customized Community Supports & Employment Services) Report of Findings
- Case Management Services Report of Findings
- Medically Fragile Waiver Survey Unit Report of Findings
- Mi Via Self-Directed Waiver Survey Unit Report of Findings
ANE Training for Community Providers
- Abuse, Neglect & Exploitation Required Training Director’s Release
- Abuse, Neglect & Exploitation Provider Training
ANE Training for Licensed Healthcare Facilities
Licensed Health Facilities
- Health Facility Consumer Complaint Form — Fax number and mailing address are in the form.
- Health Facility Reporting System
- Incident Management System Guide for all Licensed Health Care Facilities SFY2023
- Health Facility Complaint Investigation Five Day Follow-up Report Form
- Abuse, Neglect & Exploitation Reporting Poster for Health Facilities
- Abuse, Neglect & Exploitation Reporting Tribal Phone Numbers
- NMAC 8.370.9 — Incident Reporting, Intake, Processing & Training Requirements for Facilities
Search Licensed Health Facilities Survey Report of Findings
News Articles
Latest
- State announces first four winners of Vax 2 the Max sweepstakes (July 22, 2021)
- New Mexico COVID-19 update: 122 new cases, totaling 204,392 (June 15, 2021)