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The Division of Health Improvement (DHI) provides oversight for home and community-based Medicaid waiver programs and health facility licensing. DHI routinely conducts investigations into allegations of Abuse, Neglect & Exploitation (ANE) and complaints about health facilities. Please continue reading to determine the proper reporting mechanism for each particular situation. The first step is to identify which program you should report the incident to.

Visit our Report Abuse, Neglect & Exploitation Reporting Neglect, Abuse, Exploitation Page, to make a report.

Other Types of Abuse

If you suspect that a child is being abused, neglected, or exploited, contact:

Children, Youth and Families
1-800-797-3260.

Quick Links

Community Programs

• Incident Management Bureau Annual Report SFY22
• Incident Management Bureau Annual Report SFY21
• Incident Management Bureau Annual Report SFY17
• Incident Management Bureau Annual Report SFY16
• Incident Management Bureau Annual Report SFY15
• Community Program ANE Reporting Guide (Abuso, Negligencia y Explotación Información Guía)
• Community Program ANE Reporting Form
• Immediate Action Safety Plan
• Abuse, Neglect & Exploitation Reporting Poster for Community Programs
• NMAC 7.1.14 — ANE and death reporting, training, and related requirements for community providers.

Community Provider Survey Report of Findings

• Living Care Arrangements, Community Inclusion (Customized Community Supports & Employment Services) Report of Findings
• Case Management Services Report of Findings
• Medically Fragile Waiver Survey Unit Report of Findings
• Mi Via Self-Directed Waiver Survey Unit Report of Findings

ANE Training for Community Providers

• Abuse, Neglect & Exploitation Required Training Director’s Release
• Abuse, Neglect & Exploitation Provider Training

ANE Training for Licensed Healthcare Facilities

• Incident Management Guide for All Licensed Health Care Facilities Video

Licensed Health Facilities

• Health Facility Consumer Complaint Form — Fax number and mailing address are in the form.
• Health Facility Reporting System
• Incident Management System Guide for all Licensed Health Care Facilities SFY2023
• Health Facility Complaint Investigation Five Day Follow-up Report Form
• Abuse, Neglect & Exploitation Reporting Poster for Health Facilities
• Abuse, Neglect & Exploitation Reporting Tribal Phone Numbers
• NMAC 8.370.9 — Incident Reporting, Intake, Processing & Training Requirements for Facilities

Search Licensed Health Facilities Survey Report of Findings

• Health Facility Provider Search

News Articles

Latest

• State announces first four winners of Vax 2 the Max sweepstakes (July 22, 2021)
• New Mexico COVID-19 update: 122 new cases, totaling 204,392 (June 15, 2021)