LOOKING FOR INFORMATION

- LOOKING FOR INFORMATION OVERVIEW
- Emergency Contact Information
- Information for Recipients
- Americans with Disabilities Act
- Eligibility Guidelines
- Health Care
- (HIPAA) Recipient Privacy and Confidentiality
- Resources
- Special Programs
- General Information
- Electronic Visit Verification (EVV)
- Contracts
- Policy Manuals
- Procedures
- Request for Proposals (RFPs)
- Rules and Statues (NMAC)
- Registers/ Rule Changes
- State Plans and Reports
- Centennial Care
- Centennial Care Evaluation Design
- Centennial Care Evaluation Final Report
- Centennial Care Evaluation Interim Report
- Centennial Care 2.0 Evaluation Interim Report Draft
- Centennial Care 2.0 Interim Evaluation Report
- Centennial Care 2.0 Interim Evaluation Report, Appendices
- Centennial Care 2.0 Evaluation Design
- MCO Reviews & Audits
- Consumer Assessment of Healthcare Providers & Systems (CAHPS) Reports
- Centers for Medicare and Medicaid Home and Community Based Services Settings Final Rule
- External Quality Review Organization (EQRO) Reports
- Healthcare Effectiveness Data and Information Set (HEDIS) Reports
- Income Support Division Plans and Reports
- Medicaid Eligibility Reports
- New Mexico Medicaid State Plan
- Medical Assistance Division Pending and Approved State Plan Amendments
- NM Medicaid Access Monitoring Review Plan
- Mental Health Parity Report for Medicaid Managed Care in NM
- Quality Strategy
- Centennial Care
- Medicaid Explained
- Health Care Coverage Innovations – Initiatives
- Office of Fair Hearings – FAQ
- Data Book
- 2020 Census
- Home and Community Based Services (CB)
- Home and Community Based Services (HCBS) American Rescue Plan Act (ARPA)
- Social Impact Home Page
- Disaster Case Management
- Comprehensive Rate Review
- New Mexico Economic Relief Payment 2023
- Health Care Authority
How to Switch Managed Care Organizations (MCOs)
Per State regulation 8.308.7.9 H NMAC, HSD allows a member to change his/her Managed Care Organization (MCO) selection outside of the annual recertification period for cause, such as but not limited to: poor quality of care, lack of access to covered benefits, or lack of access to providers experienced in dealing with the member’s health care needs.
Requests to change your MCO must be sent in writing to:
New Mexico Human Services Department
Medical Assistance Division
P.O. Box 2348
Santa Fe, NM 87504.
For more information, please call the Medicaid Member Services Call Center at 1-888-997-2583.