LOOKING FOR ASSISTANCE

The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
- Looking for Assistance
- Emergency Contact Information
- Ruidoso Evacuation Assistance
- Field Offices
- Apply For Benefits
- Health Coverage
- Food Assistance
- Income Support
- Child Support Overview
- NM Child Support Online Portal
- Custodial Parents
- Non-Custodial Parents Overview
- Employers Overview
- Applications for Child Support Services and Information
- Fresh Start Arrears Management Program
- Step Up Program
- Bench Warrant Program
- Contact Us & Events
- Enforcement Remedies
- Child Support Field Offices
- Requesting a Modification
- Developmental Disabilities Supports Division
- Office of Constituent Support
- Councils and Committees
- Individual Safety and Advocacy
- Pre-Service Intake Bureau
- Waiver Programs and Services
- Developmental Disabilities Waiver
- Mi Via Self-Directed Waiver
- Medically Fragile Waiver
- Supports Waiver
- Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IID)
- Autism
- Behavioral Support Services
- Clinical Services
- Community Inclusion
- Enabling Technology
- Pre-Admission Screening and Resident Review
- Provider Selection
- State General Funded Services
- Provider Enrollment & Relations
- Regional Offices
- Training & Knowledge Management
- Director’s Office
- Division of Health Improvement
- Abuse, Neglect & Exploitation
- Caregivers Criminal History Screening Program
- Certified Nurse Aide Registry
- Home and Community-Based Medicaid Waiver Programs
- Incident Management Bureau
- Informal Reconsideration of Findings
- Quality Management Bureau
- Division of Health Improvement Director’s Office
- Health Facility Licensing and Certification
- Program Operations Bureau
- Clinical Laboratory Improvement Act
- Federal Certification for a Health Facility
- Health Facility Dispute Resolution Process
- Health Facility Provider Search
- Health Facility Regulations
- Health Facility Licensing and Certification
- Certified Nurse Aide Registry
- Program Operations Bureau – Publications
- Program Operations Bureau – Resources
- District Operations Bureau
- License Oversight Bureau
- Program Operations Bureau
- Build Your Future Overview
- Report Fraud
- Public Charge Rule
- COVID-19 Response
- SUN Bucks
- New Mexico Economic Relief Payment 2023
- Contact HCA
Program Operations Bureau
Our bureau handles licensing and Medicare/Medicaid certification of Health Facility Regulations, Certified Nurse Aide Registry, Clinical Laboratory Improvement Act, and the Health Facility Dispute Resolution Process. Please continue browsing for more information.
Health Facilities
The health facilities section of the program operations bureau handles Health Facility Licensing and Certification, and Medicare and Medicaid Federal Certification for long-term care and medical care facilities, as well as enforcement and investigations of Health Facility Complaints.
Survey Follow-Up or Licensure Status Requests
Facilities seeking follow-up information regarding a recent survey or status of licensure request should submit a letter, fax, or email using the contact information on the left sidebar of this page.
Featured Topics
- Licensing a Health Facility — Information and instructions on how to apply for a health facility license.
- Health Facility Complaints — File a complaint against a health facility for possible ANE.
- Health Facility Provider Search — Find a health facility survey report.
- Health Facility Dispute Resolution Process — Information is available for assisted living facilities, nursing homes, home health agencies, and for Medicare funded SNF. Visit the page for details on the dispute process.
State Operations Manual
The Social Security Act mandates the establishment of minimum health and safety and Clinical Laboratory Improvement Act standards that must be met by providers and suppliers participating in the Medicare and Medicaid programs. The Secretary of the Department of Health and Human Services has designated Centers for Medicare and Medicaid Services to administer the standards compliance aspects of these programs.
Please read the Medicare & Medicaid Services State Operations Manual for complete details.
Regulations
Please visit the Regulations page for a complete listing of the rules and regulations which govern the majority of what we do.