LOOKING FOR ASSISTANCE
The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Regional Offices
The Regional Office Bureau (ROB) is the operational arm of the division responsible for the direct oversight of the Developmental Disabilities Medicaid Waiver and State General Fund programs. Oversight responsibilities include case management agency and service provider compliance with standards, regulations, and provider agreements.
The ROB has direct responsibility and is accountable for implementing the initiatives, programmatic changes, and priorities of the Division. In addition, the ROB provides ongoing technical assistance, conflict resolution, contract management, and guidance to individual teams and programs.
Regions
The state is divided into 5 regions: Metro, Northeast, Northwest, Southeast, and Southwest regions. For contact information visit each region’s webpage.
Need DDSD Assistance? Submit a request!
DDSD created the Regional Office Request for Assistance RORA, system to promote communication with external and internal partners and to provide a forum for raising concerns to DDSD.
The electronic form can be found here: RORA Form
The fax form can be accessed here:
Please be aware: This is not an incident report form. Submission of this form does not constitute reporting as required by law. Abuse, Neglect, Exploitation and Deaths must be reported to our toll-free hotline: 1-800-445-6242.
Contact Information
Northwest Regional Office
DDSD Northwest Regional Office
2914 East HWY 66
Gallup, NM 87301
505-863-9937 (Phone)
866-862-0448 (Toll-Free)
505-863-4978 (Fax)
Northeast Regional Office
DDSD Northeast Regional Office
224 Cruz Alta, Suite B
Taos, NM 87571
505- 476-2730 (Phone)
866-315-7123 (Toll-Free)
575-758-5973 (Fax)
Metro Regional Office
Homestead Office
5300 Homestead NE, Suite 218
Albuquerque, NM 87110
505-841-5500 (Phone)
800-283-5548 (Toll-Free)
505-841-5546 (Fax)
Southwest Regional Office
DDSD Southwest Regional Office
1170 North Solano Drive, Suite G
Las Cruces, NM 88001
575-528-5180 (Phone)
866-742-5226 (Toll-Free)
575-528-5194 (Fax)
Southeast Regional Office
DDSD Southeast Regional Office
726 South Sunset, Suite B
Roswell, NM 88203
575-624-6100 (Phone)
866-895-9138 (Toll-Free)
575-624-6104 (Fax)