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The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Reporting in Health Facilities – Publications

Incident Management System Guide for all Licensed Health Care Facilities SFY2023 Health Facility Complaints – Guide February 13, 2023This guide is produced by the health facility licensing and certification program operations bureau for all licensed health care facilities for the incident management system.

Abuse, Neglect & Exploitation Reporting Poster for Health Facilities Health Facility Complaints – This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.

Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Vietnamese Version

Abuse, Neglect & Exploitation Reporting Poster for Health Facilities 2024 – Spanish version

Abuse, Neglect & Exploitation Reporting Tribal Phone Numbers Health Facility Complaints – General November 14, 2022If an incident occurs while on tribal land and the consumer is under the jurisdiction of a Department of Health contractor, a report to the Division of Health Improvement and tribal protective services must be made.

Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Spanish Version Health Facility Complaints – Marketing November 14, 2022This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.

Health Facility Complaint Investigation Five Day Follow-up Report Form Health Facility Complaints – Form December 8, 2016This form is for a five-day follow up report on licensed health facility complaint investigations.

Health Facility Consumer Complaint Form Health Facility Complaints – Form April 2, 2014Use this form to report Abuse, Neglect & Exploutation in health facilities only if you are a consumer, family member, or general public.