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The Health Care Authority’s mission is: We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Reporting in Health Facilities – Publications
Incident Management System Guide for all Licensed Health Care Facilities SFY2023 Health Facility Complaints – Guide February 13, 2023
This guide is produced by the health facility licensing and certification program operations bureau for all licensed health care facilities for the incident management system.
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities Health Facility Complaints – Marketing November 14, 2022
This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Vietnamese Version
Abuse, Neglect & Exploitation Reporting Tribal Phone Numbers Health Facility Complaints – General November 14, 2022
If an incident occurs while on tribal land and the consumer is under the jurisdiction of a Department of Health contractor, a report to the Division of Health Improvement and tribal protective services must be made.
Abuse, Neglect & Exploitation Reporting Poster for Health Facilities – Spanish Version Health Facility Complaints – Marketing November 14, 2022
This poster provides a reference for reporting abuse, neglect & exploitation in licensed health facilities.
Health Facility Complaint Investigation Five Day Follow-up Report Form Health Facility Complaints – Form December 8, 2016
This form is for a five-day follow up report on licensed health facility complaint investigations.
Health Facility Consumer Complaint Form Health Facility Complaints – Form April 2, 2014
Use this form to report Abuse, Neglect & Exploutation in health facilities only if you are a consumer, family member, or general public.