Grievances and Appeals

Use this email to submit questions, concerns, or grievances to the Human Services Department’s Medical Assistance Division (HSD/MAD): MADInfo.HSD@state.nm.us

Or, use the links below to submit grievances directly to the Medicaid Managed Care Organizations (MCO).

• Blue Cross & Blue Shield of New Mexico:  https://www.bcbsnm.com/community-centennial/member-resources/resources

• Presbyterian Health Plan: https://ds.phs.org/ewcm/frmExample.do?m=complaintentry&complainttype=customer

• Western Sky Community Care: https://www.westernskycommunitycare.com/members/medicaid/resources/complaints-appeals/filing-grievance.html